Terms & Conditions

Welcome to The Wishes Come True LLC. By accessing our website or purchasing our products, you agree to these Terms and Conditions. Please read them carefully before proceeding. If you do not agree, do not use our website or services.

1. General Information

1.1 Company Details
The Wishes Come True Co. specializes in custom gift baskets and corporate gifting solutions. Our mission is to provide meaningful gifts while promoting inclusive employment practices.

1.2 Website Use
By using our website, you confirm that you are at least 18 years old or are accessing it under the supervision of a parent or guardian.

1.3 Modification of Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the revised terms.

2. Products and Services

2.1 Product Availability
Products displayed on our website are subject to availability. We reserve the right to limit quantities, discontinue products, or change product details without prior notice.

2.2 Custom Orders
Custom orders are subject to specific terms provided at the time of purchase, which may include lead times, minimum quantities, and pricing.

2.3 Pricing and Promotions
All prices are listed in USD and exclude applicable taxes and shipping fees unless stated otherwise. Promotions, discounts, and coupon codes are only valid during their specified period and cannot be combined unless explicitly stated.

3. Ordering and Payment

3.1 Placing an Order
By placing an order, you agree to provide accurate and complete information. Orders may be canceled if we find inaccuracies or incomplete details.

3.2 Payment
We accept major credit cards, debit cards, and other payment methods as listed at checkout. Payment is required at the time of purchase, and all transactions are encrypted for security.

3.3 Order Confirmation
You will receive an order confirmation email upon successful order placement. This does not guarantee product availability.

3.4 Cancellations
Orders cannot be canceled once processed. Custom and personalized orders are non-refundable.

4. Shipping and Delivery

4.1 Shipping Policy
We provide domestic and international shipping options. Shipping costs and estimated delivery times are displayed at checkout. Delivery times are estimates and may vary due to factors beyond our control.

4.2 Lost or Damaged Shipments
We are not responsible for delays, lost, or damaged shipments caused by third-party carriers. Please contact the carrier or our customer service for assistance.

4.3 Order Tracking
Tracking information will be sent via email once your order ships.

5. Returns and Refunds

5.1 Eligibility for Returns
Returns are accepted for eligible items within 14 days of receipt. Items must be unused, in original condition, and include all packaging.

5.2 Non-Returnable Items
Custom, personalized products and sale items are non-returnable and non-refundable.

5.3 Return Shipping Costs
Customers are responsible for return shipping unless the return is due to our error (e.g., wrong or defective item).

5.4 Refund Processing
Refunds will be processed within 7-10 business days after receiving the returned item and issued to the original payment method.

6. Intellectual Property

6.1 Ownership
All content on our website, including text, images, logos, and designs, is the property of The Wishes Come True LLC. and is protected by copyright and trademark laws.

6.2 Use Restrictions
You may not reproduce, distribute, or use any content without prior written permission from us.

7. Disclaimers and Warranties

7.1 Disclaimer of Warranties
Our products and website are provided "as is" without any warranties, either express or implied. We disclaim all warranties to the fullest extent permitted by law.

8. Limitation of Liability

The Wishes Come True LLC is not liable for any indirect, incidental, punitive, or consequential damages arising from the use of our website, products, or services. Our maximum liability is limited to the purchase price of the product in question.

9. Indemnification

You agree to indemnify and hold The Wishes Come True LLC harmless from any claims, damages, or costs arising from your use of our website or breach of these terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of North Carolina, USA, without regard to its conflict of law principles.

11. Contact Us

Email: thewishescometruecompany@gmail.com