Orders
How do I customize a gift?
You can choose from our customizable gift collection or place a fully custom order by visiting our Contact page to provide specific details and requests.
Can I order multiple gifts at once?
Yes, simply add multiple gifts to your cart, and each can be customized or selected from our pre-curated options during checkout.
How long does it take to process an order?
Orders are typically processed within 24 hours. Customized gifts may take additional time depending on the complexity of the order.
What if I made a mistake with my order?
If you've made an error, please contact us immediately. We'll do our best to correct the order before it's processed or shipped.
Can I include a personalized message with my gift?
Absolutely! You can add a handwritten card with your gift by including your message under the “Special Instructions” section when adding the item to your cart.
Shipping
What are the shipping options available?
We offer standard, expedited, and same-day delivery options within the Durham-Chapel Hill area. Shipping times may vary depending on your location and the gift type.
Do you offer free shipping?
Yes, we provide free same-day delivery in the Durham-Chapel Hill area. For other locations, shipping rates vary based on your selected delivery speed.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email, allowing you to monitor your gift's journey until it arrives.
Can I ship to multiple addresses?
Yes, during checkout, you can specify different shipping addresses for each gift in your order.
How long will it take to receive my order?
Standard orders typically ship within 1-2 business days. Customized gifts may take 3-5 business days for production and shipment.
Returns
What is your return policy?
We accept returns on non-personalized gifts within 30 days of purchase. Customized gifts are final sale, but we will work with you if there’s an issue with your order.
Can I return a personalized gift?
Personalized gifts are final sale due to their custom nature. However, if there’s a defect or issue, please contact us, and we’ll be happy to assist.
How do I start a return?
Contact us through our Contact us page or email us directly with your order number, and we’ll provide return instructions.
How do I return or exchange a gift?
If your gift is damaged during shipping, please contact us within 7 days of delivery. We’ll arrange a replacement or refund.
Can I exchange a gift instead of returning it?
Yes, we offer exchanges for non-personalized items within 30 days. Contact us to begin the exchange process.
